Gulisons Digital Private Limited has the authority to decide on refunds, following the terms specified after receiving a refund request.

The refund will be initiated under specific circumstances. If you have previously authorized and presented a valid transaction but then choose to cancel it, seek a refund for services not provided, correct a transaction processing mistake, or if services are not delivered after your transaction, you can notify us by sending an email to our customer service email address listed on the Contact Us page. Please include all relevant details of the disputed transaction, such as date, time, order/transaction numbers, and account number.

To request a refund, users must provide all necessary information to identify the previously authorized and completed transaction. The refund will be processed within seven (7) business days from the date of receiving the refund request. The request should include details about failed, returned, rejected, or canceled transactions, as well as any services canceled or adjustments needed.

Refunds will be returned to the original source of receipt, and not through cash or any other method. If users have complaints regarding failed transaction refunds or the non-crediting of successful transactions, these issues will be addressed by the bank. Any concerns about credits not being applied to users should be resolved jointly by the sending and receiving banks in accordance with their policy.